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Frequently Asked Questions

    Sourcing & Safety

  • What is the source of the Human Milk Bionutrients™ in Trulacta®?

    Trulacta is created from 100% donated human breast milk. The Human Milk Bionutrients in Trulacta are safely and ethically sourced from donors across the United States via reputable milk bank partners. Trulacta’s milk bank partners must be able to demonstrate that donors are always compensated for their excess milk. Trulacta regularly reviews its milk bank partners’ donor policies and procedures to ensure that donors are treated fairly.

  • What are Human Milk Bionutrients?

    Human Milk Bionutrients refer to the many beneficial nutrients contained in human milk. Those proteins, fats, vitamins and carbohydrates are essential for human health and wellbeing.

  • What donor qualifications does Trulacta require from its milk bank partners?

    Trulacta requires that its milk bank partners stringently vet all donors, who must wait to donate milk a minimum number of months postpartum to ensure the health of their baby. Donors must also receive a doctor’s approval to donate. The donor process then begins with a thorough medical application that includes multiple exclusionary criteria. The application must be reviewed by the milk bank partner’s medical advisory team. The donor’s blood must also be screened for bloodborne pathogens, sexually transmitted diseases, prescription drugs, illicit drugs and numerous contagious illnesses. If a milk bank doesn’t require all of these things every single time, then Trulacta does not partner with them.

  • What is the screening process that Trulacta requires its milk bank partners to perform?

    Trulacta requires that its milk bank partners perform a multi-step, quality-control process on all donations. That process includes microbial testing, protein analysis and toxicology screening. Trulacta also requires that donations meet federal regulations for supplements, even though the FDA does not require this. In addition, Trulacta’s proprietary Innovative Biomanufacturing Process kills any potentially harmful microbes and viruses without requiring pasteurization, which allows the many healthy, beneficial components in Human Milk Bionutrients™ to survive. Strict compliance with FDA requirements is guaranteed at every step of the process.

  • Does Trulacta ensure that its milk bank partners treat donors fairly?

    Because Trulacta believes in the irreplaceable power of nature, we require that our milk bank partners honor the donors and their contributions. Trulacta’s milk bank partners must be able to demonstrate that donors are always compensated for their excess milk. Trulacta regularly reviews its milk bank partners’ donor policies and procedures to ensure that donors are treated fairly.

  • How does Trulacta ensure the safety of its product?

    From sourcing to production, Trulacta requires that all of its partners have Food and Drug Administration (FDA), Good Manufacturing Process (GMP), International Organization for Standardization (ISO) and Code of Federal Regulations (CFR) certifications to ensure proper handling of food grade products in accordance with Good Manufacturing Processing standards.

    Trulacta requires that its milk bank partners screen all human milk collected for the product for sexually transmitted diseases, prescription drugs, illicit drugs, contagious illnesses and bloodborne pathogens. Donated milk must be automatically rejected if it contains E.coli, mold, yeast, staph sp. or enterobacteria. Further, once the donated milk reaches Trulacta, Trulacta’s proprietary Innovative Biomanufacturing Process kills microbes and viruses but keeps the beneficial ingredients in Human Milk Bionutrients safe and effective. After Trulacta processes the milk, it is again tested by an outside third-party laboratory to ensure safety.

  • Can I take Trulacta with antibiotics?

    We suggest you consult your physician or other healthcare provider.

  • Is Trulacta gluten-free?

    Yes. And because the milk was given by consenting humans, some consider it vegan, too.

  • Are there any situations in which I shouldn’t take Trulacta (for example, pregnancy, low blood pressure, taking other medications)?

    Consult your physician.

    Trulacta is not intended and should not be used to prevent, cure, and/or treat COVID-19. Please consult the CDC’s guidance to learn more about best practices for preventing, curing, and/or treating COVID-19.

  • Can I take Trulacta with other supplements?

    Consult your physician.

    How Trulacta Works

  • What is Trulacta?

    Trulacta is disrupting prebiotic and probiotic nutraceuticals with a revolutionary supplement that contains Human Milk Bionutrients (HMBs™). Our HMBs undergo a proprietary biomanufacturing process. Unlike pasteurization, this technology means we can retain all of the goodness human milk has to offer while eliminating many of its potential risks. It also means human milk – the original, and ultimate, formula for human health – can be ingested in supplement form.

  • How does Trulacta work?

    The human milk in Trulacta enables the supplement to support your gastrointestinal health and whole body health. Unlike prebiotics and probiotics, Trulacta possesses strong stomach survival, which means its benefit-rich Human Milk Bionutrients are better absorbed by the body.*

  • How can such a small pill work on a full-grown adult?

    The human body is self-healing and is constantly working to fix itself.  Even in 75mg capsules, the HMBs found in Trulacta help the body self-regulate. Trulacta’s Innovative Biomanufacturing Process retains all of the benefits of human milk while killing any harmful components. This means the milk retains the immunologic proteins and amino acids that make human milk so effective, as well as its other beneficial enzymes, peptides, sugars and healthy fats.*

  • What happens if I miss a serving?

    Trulacta is meant to be taken on a daily basis. If a serving is missed, users may notice a decrease in benefits.

  • How do I know Trulacta will work for me?

    All human bodies are made to recognize, accept and thrive on Human Milk Bionutrients.

  • Why should I take Trulacta?

    Trulacta is a revolutionary supplement with strong stomach survival, which means it is better absorbed by the body. It supports the digestive system, the immune system and mind-body wellbeing. Only Trulacta contains human milk and micronutrients, macronutrients, amino acids, enzymes, HMOs (human milk oligosaccharides) and bioactive ingredients including: macrophages, immunoglobulins and growth factors. All of these components are included within Trulacta’s Human Milk Bionutrients. That means Trulacta will provide support for whole-body health where synthesized alternatives may not. Trulacta has no major side effects, does not require painful administration and is relatively affordable.*

  • How is Trulacta better than my current probiotic or prebiotic?

    Unlike prebiotics and probiotics, Trulacta possesses strong stomach survival, which means its benefit-rich Human Milk Bionutrients are less likely to be destroyed by the stomach’s acids and are better absorbed by the body. In addition to supporting optimum digestion, Trulacta also supports mental health, optimum digestion, the immune system, and sleep.*

  • What are the potential benefits I can expect from taking Trulacta?

    Trulacta supports whole-body health, which includes support of your gastrointestinal, digestive and immune systems so they can function as they were intended. Trulacta also supports optimum nutrient absorption and enhanced sleep.*

  • Can I catch COVID or any other disease or virus from taking Trulacta?

    Trulacta requires that all of its partners have FDA certifications to ensure proper handling of food grade products in accordance with Good Manufacturing Processing standards.

    We require that our milk bank partners screen all human milk collected for Trulacta for sexually transmitted diseases, prescription drugs, illicit drugs, contagious illnesses and bloodborne pathogens. Donated milk must be automatically rejected if it contains E.coli, mold, yeast, staph sp. or enterobacteria. Further, once the donated milk reaches Trulacta, Trulacta’s proprietary Innovative Biomanufacturing Process kills microbes and viruses but keeps the beneficial ingredients in Human Milk Bionutrients™ safe and effective. After Trulacta processes the milk, it is again tested by an outside third-party laboratory to ensure safety.

  • When will I feel the effects?

    Everyone is different, so experiences may vary. Trulacta may improve circadian rhythms in as little as one day, leading to more restful sleep. Additional benefits, as well as the timing of when those benefits are first experienced, will vary from person to person.

    Subscriptions

  • Do I have to sign up for a subscription?

    No. For a one-time purchase, click “One Time Purchase” on the Shop page before adding to your cart.

  • How do I sign up for a subscription?

    On the Shop page, click “Subscribe & Save” before adding to your cart.

  • What’s included in my subscription?

    Your first shipment will include a refillable bottle and a four-week supply of Trulacta. Each shipment after will include a four-week refill in our eco-friendly plastic pouches, which can be stored in your refillable bottle.

  • Is my subscription limited to a four-week supply?

    If you would like more than 56 pills delivered each month in your subscription, edit the quantity of your subscription by logging into your Account and clicking “Manage Subscriptions.” Click “Edit” next to your subscription and update the quantity to the number of refill packets you would like in your subscription.

  • How can I manage my subscription?

    You can make changes to your subscription by logging into your Account and clicking “Manage Subscriptions.” From there you can change your delivery schedule, billing information, and edit or cancel your subscription.

  • Can I pause or skip a month in my subscription?

    Yes. To pause your subscription for one month, log into your Account and click “Manage Subscriptions,” then click “Delivery Schedule.” To skip a delivery, click “Skip” to the right of each order.

    Rewards

  • How can I earn rewards points?

    Rewards can be earned by purchasing product, signing up for an account, and more. Visit the “Rewards” panel to learn how to earn rewards.

  • How can I view my rewards?

    Log into your account and open the rewards panel. Click “All Rewards” to see available rewards. If you don’t have enough points to redeem, you will see a progress indicator next to the reward name. If you do have enough points, you will see a “Redeem” button.

  • How can I redeem my rewards points?

    When you have enough points to redeem a reward, a “Redeem” button will show next to the reward name in the rewards panel. Click this button to access the coupon code or apply to your next order.

  • Can I use a reward towards an existing subscription?

    Yes. To apply a reward coupon code to your subscription, log into your Account and click “Manage Subscriptions.” Click “Apply Discount Code,” enter the coupon code and click “Save.” The discount code will apply to your upcoming charge for the subscription.

    Orders, Payment + Account

  • How do I review my orders, order history or tracking information?

    You can check on your order and order history by logging into your Account.

  • I’m having trouble logging into my account.

    If you forgot your password, click the “Forgot Password” link on the Login page and a password reset link will be emailed to you. If you forgot your username, email us at info@trulacta.com.

  • How do I update my shipping and billing information?

    You can update your shipping and billing information by logging into your Account.

  • When will my credit card be charged?

    Your credit card will be charged as soon as your order is accepted. For subscription orders, your credit card will be charged on the same day of the month that you purchased your subscription.

    Shipping and Returns

  • When will my package arrive?

    While we have seen shipping delays as a result of current events, typical shipping times are 1 to 3 business days in the United States and 7 to 21 business days in Canada. When expidited shipping is selected for Canadian orders, you can expect your delivery in 6-10 business days.

  • Do you ship internationally?

    We only ship to the United States and Canada. Shipping to Canada via Standard Priority Mail is $20 (7-21 days) and $40 for Expedited Priority Mail (6-10 days).

  • How much is shipping?

    Standard shipping is free in the lower 48 states. Next Day shipping is $30 to Alaska, $45 to Hawaii and $25 for the contiguous United States.

  • What is your return policy?

    Trulacta® stands behind its product 100%. If at any time within 30 days of purchase you are not 100% satisfied, return any unused portion and receive a full refund minus shipping costs.

  • I lost/broke my jar. How can I get a new one?

    We will send out one free replacement bottle to anyone on our subscription plan, please contact us for replacement at info@trulacta.com.

  • Will Trulacta survive being shipped in the heat?

    Yes. Trulacta's proprietary process makes it shelf-stable – able tolerate extreme temperatures during transit.

  • What do I do if an item is damaged?

    If your bottle is broken, please contact us for replacement at info@trulacta.com.